FAQ

1. What is the difference between 240g, 220g, and 160g ?
2. How long does shipping take?
3. How do I track my package?
4. What is the double drawn range?
5. My ELITEHAIR aren’t the right colour and I haven’t opened the main part of the package, how do I return/exchange?
6. Where do you ship from?
7. My payment won’t go through?
8. How do I know which colour to choose?
9. My colour is on back order, can I still purchase it?
10. How do I clip my ELITEHAIR’s in?
11. How long does my hair have to be to wear ELITEHAIR’s?
12. Can my ELITEHAIR be dyed?
13. Can I use hot tools on my ELITEHAIR?
14. Can I wash my ELITEHAIR’s?
15. How often do I wash my ELITEHAIR’s?
16. How long do ELITEHAIR Hair extensions typically last?
17. My ELITEHAIR are shedding! What do I do?
18. What does it mean when an item is on Back-Order?

1. What is the difference between 240g, 220g, 160g and 120g?

 

 

Lola

120g 18”

Kloe

 160g 20”

Samantha

220g 22”

Valencia

240g 24”

100% Remy Human Hair

Double Drawn

Total Weight 120

gram

Total Weight 160

Gram

Total Weight 220

Gram

Total

Weight

240

Gram

Total

Length

18

Inches

Total

Length

20

Inches

Total

Length

22

Inches

Total

Length

24

Inches

Total

Pieces

7 Total

Pieces

10 Total

Pieces

10 Total

Pieces

10
 
Number of Wefts Size of Wefts Number of Wefts Size of Wefts Number of Wefts Size of Wefts Number of Wefts Size of Wefts
2 4 clips

Wefts

1 8”

Wefts

1 8”

Wefts

2 4clips

Wefts

3 3 clips

Wefts

1 7”

Wefts

1 7”

Wefts

3 3 Clips Wefts
2 2 clips

Wefts

2 6”

Wefts

2 6”

Wefts

2 2 Clips

Wefts

2 4”

Wefts

2 4”

Wefts

4 1.5

Wefts

4 1.5

Wefts

2. How long does shipping take?
Australia: 3-5 working days
International: 10-15 working days (may be longer for slow-to-ship countries)

3. How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
4. What is the double drawn range?
Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom.
5. My ELITEHAIR aren’t the right colour and I haven’t opened the main part of the package, how do I return/exchange?
If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your ELITEHAIR back for full details & address information.

Please write on the outside of the package with a marker “RETURN – NO DUTIES” so they don’t get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.
6. Where do you ship from?
Our shipping facility is currently located in PERTH WESTERN AUSTRALIA.
7. My payment won’t go through?
Try using a different browser; this tends to be the solution. If you are still experiencing issues, feel free to contact us
8. How do I know which colour to choose?
If you are unsure on which colour will match you, feel free to send us an email to info@elitehairandbeauty.com.au of your hair taken outside in natural light and we would love to colour match you 🙂
9. My colour is on back order, can I still purchase it?
Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock; we will send you your ELITEHAIR right away!
10. How long does my hair have to be to wear ELITEHAIR?
We recommend 6 inches minimum, but if you think you can make it work then you are more than welcome to try it out
11. Can my ELITEHAIR be dyed?
Our extensions are 100% human hair that has gone through its own dyeing process, and although they were constructed to accept colour, we do suggest getting a professional opinion by an experienced colourist. Dyeing may lead to shortening the lifespan of your ELITEHAIR’s and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Please keep in mind, that if chosen to dye ELITEHAIR, it is up to the customers discretion and done at your own risk.
12. Can I use hot tools on my ELITEHAIR?
Yes you can! We always recommend using a heat protestant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.
13. Can I wash my ELITEHAIR?
Absolutely, try staying away from shampoos with sulphate in them and use hydrating conditioners! Leave-in conditioners and heat protestants will prolong your ELITEHAIR life span.
14. How often do I wash my ELITEHAIR?
ONLY wash your ELITEHAIR Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don’t receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.
15. How long do ELITEHAIR Hair extensions typically last?
The lifespan of ELITEHAIR is anywhere from 8- 12 months, depending on their usage and how they are cared for and maintained.
16. My ELITEHAIR are shedding, what do I do?
Some shedding is normal within the first couple wears, just like your own hair! But if you feel your ELITEHAIR are shedding excessively, please feel free to contact us.
17. What does it mean when an item is on Back-Order?
Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!
18 The back ordered items in any order will automatically ship out as soon as we receive the items.
o You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!
o We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.