Return Policy

WE ARE ALWAYS HERE TO HELP

Here are some answers to your questions about how to return your ELITEHAIR Extensions.
1. Do you have a return policy or exchange policy?
2. May I return my order?
3. Why are ELITEHAIR Extensions non-returnable if opened?
4. How do I make a return?
5. Do I have to pay for the shipping of my return?
6. When will I receive my refund?
7. What is the return period?
8. May I return ELITEHAIR Extensions without contacting you or getting an approval
9. How may I contact you?

1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

2. MAY I RETURN MY ORDER?

We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with.As long as the warranty sticker has not been broken, you may return your ELITEHAIR Hair Extensions within 30 days of delivery. ELITEHAIR Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out. We also ask that you send us an email BEFORE returning your ELITEHAIR!
If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.

3. WHY ARE ELITEHAIR HAIR EXTENSIONS NON-RETURNABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. HOW DO I MAKE A RETURN?

You must contact us first at (info@elitehairandbeauty.com.au ) within the industry leading thirty (30) day return period. We will then issue you a Return Merchandise Authorization. All ELITEHAIR Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.

5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because ELITEHAIR will not be responsible for lost returns .

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you,ONLY if you are international

6. WHEN WILL I RECEIVE MY REFUND?

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal.

7. WHAT IS THE RETURN PERIOD?

We will provide a full refund on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

8. MAY I RETURN ELITEHAIR EXTENSIONS WITHOUT CONTACTING YOU?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

9. HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@elitehairandbeauty.com.au and we will reply to you within 24 hours.

If you wish to exchange your item(s) please follow our exchange policy .